Welcome to Patient Services

Our customers come first

Welcome to the Patient Services page. At KCEAA, patient care is our top priority. We are committed to providing excellent service in all aspects of our response, including after the call for service is complete.

Financial Services

We know medical bills can be confusing, so our Billing Department is here to help!

With more than 100 years of staff experience, we look forward to providing you excellent customer service. If you have questions, call us at

304.352.5313 or 1.800.560.2055 (toll-free).
lock and key

Your privacy and HIPAA

At KCEAA, we are committed to protecting information about your health.

If you have questions about our policy, please contact our Billing Department at 304.345.2312, ext. 1133.

Click here to view or download our Privacy Policy


Feedback and Recognition

We'd like to hear how we are doing. If you would like to tell us about our service, click on the feedback form below. We are committed to providing excellent patient care.

To give feedback, click here, and fill out the form provided.



601 Brooks Street
Charleston, WV 25301
In emergency, dial 911
Non-emergency transport 304.342.1107
1.800.560.2055 (toll-free)
Administrative offices
304.345.2312 (phone)
304.343.9305 (fax)
Billing Department
304.352.5313 (local)
1.888.291.5674 (toll-free)
Education Department
304.345.2312 ext. 1128 (phone)
304.342.5039 (fax)